If you have received dial-in details but they are not working 

  • Do not use the iPhone 3-way call feature – this is not part of our service. You need to dial-in to one of our dedicated phone numbers (as shown here).

  • Responsive touch too sensitive. Although rare, entering your conference ID from an iPhone when pressed doubles up the number entry, causing the ID to show as invalid. You can adjust the responsiveness of your iPhone by going to Settings> General> Accessibility> 3D touch. Then drag the slider to select a lower sensitivity level.

  • Are you trying to dial-in to a toll-free number via a mobile? Some countries toll-free numbers are restricted via a mobile. If so use the geographical alternative, found here.

  • Check our status page for any issues relating to the geographic number you are using.