If you have received dial-in details but they are not working 

  • Are you trying to dial-in to a toll-free number via a mobile? Some countries toll-free numbers are restricted via a mobile. If so use the geographical alternative, found here.

  • 'One Tap Smartphone Join' is not responding. Occasionally updates to different versions of Android can affect this feature from working as intended. If this is the case you can still enter the dial in details manually by following the prompts as listed on the email.

  • Check our status page for any issues relating to the geographic number you are using.