When attempting to join online, if you receive an X against one of the three checks required, there are a number of ways to resolve this.
Clicking on the padlock icon, shown at the top left hand side of the URL (see below), lists the microphone and sound settings that need to be set to 'allow' to join online.
If required, make the necessary changes and save the new settings. Once saved you can attempt again to join the conference using the 'Online' button.
Alternatively at the top right of your browser you will see a small video camera icon. If it has a red cross underneath , click the icon and select 'Always allow access to your microphone', as below.
PLEASE NOTE: Internet explorer is currently not supported for VOIP calls and you will need to try an alternative browser to take advantage of this feature.
Finally check the audio on your device is not muted, usually displayed on your task bar with a line through the speaker icon.
Once these checks have been made, select the 'Joining Options' button again on the dashboard and if all checks are successful you can then join the conference using the Online option.
As an alternative joining method you can still join the conference via a phone with your conference ID.
If this does not resolve the issue, for further assistance please contact support
T: +44 203 137 8933